Allocate, track and securely manage high volumes of workflow items and correspondence end-to-end.
MINCOR is a market-leader of workflow and correspondence tracking originally built, and continually enhanced, in collaboration with government agencies, ministerial office representatives and management professionals within Australia.
Functionality is optimised with support services, consultancy and module add-ons to provide an offer that is fit-for-purpose and scalable with clear oversight and tracked accountability. Personalised and expanded views further improve information visibility across the organisation with role approved security controls.
As a Commercial-off-the-Shelf (COTS) solution, MINCOR can be used "out of the box" or customised to specific agency requirements through a consultative appoach to meet growing industry and reputation demand.
MINCOR Features
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Correspondence and Campaigns
Manage and bulk process correspondence using configurable mail-merge templates.
Solicited, unsolicited, information only, and response within division processes is supported out of the box.
Supports all the varied departmental and ministerial correspondence types, such as - ministerial and department letters, briefs and complaints, parliamentary documents like Questions on Notice, Question Time Briefs, Ministerial with Minutes, Possible Parliamentarian Questions (PPQs), Estimates, Complaints.
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Workflow Configuration
Ability to configure as many workflows from more than 100 different options which enable/disable actions based on the requirements
Enable SLAs
Track Quality
A comprehensive administration module which allows departments to set configure their master data.
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Document and Template Management
Configure templates using MINCOR word properties that can populate correspondence specific information when launched within a chosen workflow.
Drag and drop support for adding multiple files as attachments.
Maintain document revisions with in-built version controls.
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Modules
MINCOR has a comprehensive set of add-on modules to enhance function specific to agency requirements.
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Records Management Compliance
MINCOR support records management compliance via its eDRMS integration module add-on.
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Tracking & Reporting
Tracks and reports on due dates for all actions taken.
Records a complete unalterable audit log.
Automated due date escalation - proactive rather than reactive
Overdue reminders and Email Notifications.
